EXPERIENCE
Team-based position - Specialization in information systems management and deployment. Collaborative work on infrastructure and network security projects in a banking environment.
Key responsibilities:
- Workstation administration and mastering
- Secure network configuration deployment
- Level 2 and 3 technical support
- IT infrastructure procedures documentation
Independent position - Management and processing of complex financial cases. Development of skills in data analysis and automated financial information processing.
Skills developed:
- Financial data analysis using Excel
- Business process automation
- B2B client portfolio management
- Reporting and dashboard creation
Independent position - Collections mission and client portfolio management. First professional experience in the banking sector with significant responsibilities in complete autonomy.
Achievements:
- Autonomous management of 200+ case portfolio
- Negotiation and follow-up of payment plans
- Use of specialized CRM tools
- Weekly performance reporting
✓ Team management and collaborative work
✓ Autonomy and responsibility taking
✓ Financial data analysis
✓ B2B client relations
✓ Management and CRM tools
✓ System and network administration
✓ Multi-level technical support
Constant evolution towards increased technical responsibilities
Transition from commercial environment to IT infrastructure
Development of autonomy and management skills
My professional journey reflects a progressive evolution towards technical roles, transitioning from financial management to IT infrastructure. This diverse experience allows me to bring a business perspective to technical projects, particularly valuable in cybersecurity where understanding business challenges is crucial.
Currently seeking: One-year apprenticeship in telecommunications, networks, or cybersecurity to deepen my technical skills and contribute to large-scale projects.